Policies
Policies
At Serenity Destinations, I am committed to providing exceptional service while protecting your privacy and ensuring clarity throughout the planning process. The following policies outline my standards, responsibilities, and client expectations.
Privacy Policy
Serenity Destinations values your trust and is committed to protecting your personal information. I collect personal data including, but not limited to, names, contact details, travel preferences, passport information (when required), and payment-related information for the sole purpose of planning and managing travel arrangements.
Personal information is used only to coordinate travel services and communicate with clients.
Information is shared only with trusted travel suppliers (airlines, hotels, cruise lines, tour operators, transportation providers) as necessary to fulfill bookings.
Serenity Destinations does not sell or distribute personal information to third parties for marketing purposes.
Reasonable safeguards are used to protect electronic and physical records.
By using our services, you consent to the collection and use of information as described in this policy.
Serenity Destinations acts as a professional travel advisor and intermediary between clients and third-party travel suppliers.
All travel arrangements are subject to the terms, conditions, and policies of the respective suppliers.
Prices, availability, and inclusions are not guaranteed until deposits or full payments are received.
Serenity Destinations cannot control supplier changes, schedule adjustments, or service interruptions.
A booking is considered confirmed only after required payments have been received and confirmation has been issued.
To ensure a seamless and organized booking process, Serenity Destinations manages payments in coordination with travel suppliers.
Deposits and final payments must be submitted by the deadlines communicated.
Failure to meet payment deadlines may result in cancellation or penalties imposed by suppliers.
Serenity Destinations is not responsible for penalties resulting from missed or late payments.
Payment methods accepted and schedules will be clearly outlined prior to booking.
All cancellations, changes, and refunds are governed by supplier-specific policies.
Cancellation penalties vary by supplier, destination, and travel dates.
Refunds, if applicable, are processed according to supplier timelines.
Serenity Destinations does not guarantee refunds for unused services, no-shows, or voluntary itinerary changes.
Clients are encouraged to carefully review supplier policies prior to confirming travel.
Travel insurance is strongly recommended for all trips. Travel insurance may provide coverage for:
Trip cancellation or interruption
Medical emergencies and evacuation
Travel delays
Lost, delayed, or damaged baggage
Serenity Destinations is not responsible for losses that could have been mitigated through travel insurance coverage.
Serenity Destinations is not liable for disruptions or losses caused by events beyond our control, including but not limited to:
Weather events or natural disasters
Airline or transportation delays
Government regulations or travel restrictions
Labor disputes or strikes
Acts of terrorism or public health emergencies
In such situations, Serenity Destinations will act as your advocate to assist with alternative arrangements when possible.
Serenity Destinations is not responsible for personal injury, loss, damage, delays, or additional expenses caused by third-party travel suppliers or unforeseen events.
By engaging our services, clients agree to hold Serenity Destinations harmless from claims arising from supplier acts, omissions, or external circumstances.
By booking or utilizing services through Serenity Destinations, clients acknowledge that they have read, understood, and accepted these policies in full.